SHIPPING TIMES and COST

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According to an official announcement from Hellenic Posts on 15th May 2020, deliveries by registered post can only be made to Albania, Australia, Austria, Belgium, Bulgaria, Canada, China, Czech Republic, Cyprus, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Island, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Qatar, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Sweden, Switzerland, Ukraine, UK and USA. This is due to major airlines restrictions and flight cancellations as a response to the COVID-19 pandemic. 

Deliveries to all other countries will be carried out by DHL Express (delivery in 1-4 working days). Please see the following tables for pricing and delivery times. Delivery by DHL Express is FREE for all orders of 120 euros and more.

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FREE standard shipping on all orders over 50 euros

Free shipping is processed by registered Post only to Albania, Australia, Austria, Belgium, Bulgaria, Canada, China, Czech Republic, Cyprus, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Island, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Qatar, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Sweden, Switzerland, Ukraine, UK and USA. Free shipping is only applicable on orders with item's subtotal amount to €50.00 and over per order. If you choose shipment by a different shipping carrier extra cost will apply. Shipping cost is calculated automatically and is shown in your shopping cart once both the delivery destination and service option are selected. The cost is based on a per-product basis and delivery destination. A comprehensive guide with the cost and delivery time per destination can be found in the table below.

All orders are shipped from our retail shop in Thessaloniki, Greece. Our registered, physical and fiscal address is Kountouriotou 29, 55132, Kalamaria, Thessaloniki, Greece.

Customs Duty and Taxes

If your order is being delivered outside the European Union, you or the recipient may be charged import duties and taxes by local Customs authorities.

Fees and Expected Delivery

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Zone 1 - Europe*

Fee

Expected delivery

Registered post

6.5 euros

5 to 14 working days

DHL

13 euros

1 to 2 working days

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Zone 2 - Europe**

Fee

Expected delivery

Registered post

6.5 euros

5 to 14 working days

DHL Express

13 euros

1 to 2 working days

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Zone 3 - Europe***

Fee

Expected delivery

Registered post

6.5 euros

5 to 14 working days

DHL Express

17 euros

1 to 3 working days

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Zone 4 - USA, Canada, Mexico

Fee

Expected delivery

Registered post

6.5 euros

10 to 14 working days

DHL Express

18.0 euros

2 to 3 working days

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Zone 5 - Rest of Europe, Middle East, Northern Africa ****

Fee

Expected delivery

Registered post

6.5 euros

10 to 14 working days

DHL Express

19.0 euros

2 to 3 working days

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Zone 6 - Rest of Europe, Rest of Asia *****

Fee

Expected delivery

Registered post

6.5 euros

10 to 14 working days

DHL Express

20 euros

2 to 4 working days

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Zone 7 - Rest of World

Fee

Expected delivery

Registered post

6.5 euros

10 to 14 working days

DHL Express

28 euros

3 to 8 working days

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The delivery timescales represent the estimated delivery time after dispatch of the parcel. Orders placed before 11.30am GMT are dispatched the same working day. The only exception to this rule may be during busy periods and local bank holidays when parcels may be dispatched the next working day.

The delivery timescales are estimates and are not guaranteed because our service providers do not guarantee the delivery timescale.

If you use a different currency to pay, the delivery charge will be the equivalent of the above charges in that currency.

* Zone 1: Belgium, Cyprus, France, Germany, Greece, Italy, Luxembourg, Monaco, United Kingdom, Vatican.

** Zone 2: Austria, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Luxemburg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

*** Zone 3: Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Faroe Islands, Gibraltar, Guernsey, Greenland, Iceland, Jersey, Kosovo, Lichtenstein, Lithuania, Moldavia, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Turkey.

**** Rest of Europe, Middle East and Northern Africa (Zone 5): Algeria, Bahrein, Belarus, Egypt, Israel, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Qatar, Saudi Arabia, Tunisia, United Arab Emirates, Ukraine.

***** Rest of Europe and Asia (Zone 6): Azerbaijan, Bangladesh, Bhutan, Brunei, Cambodia, China, Hong Kong, Japan, India, Indonesia, Laos, Macau, Malaysia, Maldives, Myanmar, Nepal, North Korea, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Turkmenistan, Vietnam.

If your country is not listed above please contact us to give you the shipping price and an estimation of delivery time.

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